Last Updated: 27 Aug 2025

At Tanu Travels, we understand that travel plans may change. This Refund & Cancellation Policy outlines the rules, charges, and conditions related to booking cancellations and refunds. By making a booking with us, you agree to the following terms:

1. Administrative Fees

• An administrative/service fee may apply for processing cancellations.

• This fee is non-refundable and will be deducted from any refund amount.

2. Third-Party Supplier Terms

• If your booking involves services from airlines, hotels, cruises, or other operators, their individual cancellation policies will apply in addition to Tanu Travels’ policy.

• Refund amounts may be reduced further depending on those suppliers’ terms and conditions.

3. Refund Percentages Based on Cancellation Time

a) Round Trip Cancellation Charges

• Before 24 Hours: Full refund minus administrative fees.

• Before 12 Hours: Partial refund (50% of the booking amount).

• Before 3 Hours: No refund.

b) One-Way Trip Cancellation Charges

• Before 3 Hours: Full refund (no charges).

• Before 2 Hours: 20% charge of the booking amount.

• Before 1 Hour: 50% charge of the booking amount.

• Before 59 Minutes: 80% charge of the booking amount.

4. Peak Season Restrictions

• During peak travel seasons (such as public holidays, festivals, or special events), cancellations may be:

  • Non-refundable, or

  • Subject to stricter terms with reduced refund eligibility.

5. Unforeseen Circumstances

• Tanu Travels is not responsible for losses, delays, or additional expenses caused by events beyond our control, including but not limited to:

  • Natural hazards (floods, landslides, storms, etc.)

  • Flight or train cancellations

  • Political disturbances, strikes, or government restrictions

  • Accidents or sudden road closures

• In such cases, refunds may not be possible, or only partial refunds may apply depending on circumstances.

6. Refund Process

• Approved refunds will be processed within 7–10 business days through the original payment method.

• Any deductions (administrative charges, supplier charges, cancellation penalties) will be reflected in the final refund amount.

7. Contact Us

For cancellations, modifications, or refund-related queries, please contact us:

Tanu Travels
📧 Email: tanutaxi1@gmail.com
📞 Phone: +91 9427649732